How does it work – FAQ?

Hofburg in Vienna with Thomas in front of it

Do you want to visit Vienna, but you can’t physically travel?

Here is the solution: We offer live individual and group virtual tours of Vienna using Zoom web conference.

So you get to see Vienna in real time, no recording! Our tours are with expert local guides, certified for Vienna, that will answer all your questions.

Book now, and we send you the link (URL) to the Zoom meeting together with Zoom ID of the meeting immediately by email.

Zoom meeting showing the Hofburg

We love to use Zoom, as it is easy to get setup and works very reliable. Should you be new to using Zoom we advise you to join the meeting a little earlier – we start the calls 20 minutes before the actual start of the tour – to familiarise yourself with Zoom and get everything setup correctly. Please be sure to check this guide for how to join a meeting.

You can use your mobile phone, tablet, laptop or computer to use Zoom. Ideally you have a big screen to view Vienna in its full beauty, so we recommend not to use your mobile phone. Should you use your mobile phone then ensure, that you have it charged or connected to the power supply, as joining a Zoom meeting for an hour requires substantial amount of battery power. 

Should you not have a microphone on your computer you can also use the dial-in numbers of Zoom to connect through the telephone to the audio. You can also use the chat functionality of Zoom to ask questions, if you have no microphone.

You can also join now a Zoom Test meeting: Test-Meeting – Zoom

Live real time tours

View Vienna live in real-time and ask all the answers you want to your personal virtual guide. The complete tour will be live in real time, there are no pre-recorded videos being used. We believe in the experience only to be really comparable to actually visiting, if everything is live.

Ask question through chat or voice

Talk to our local guide, ask her/him questions in the Zoom call through your microphone or using the chat in Zoom to get to know what you are interested in.

Quality

Our guides are certified guides of Vienna. They have years of experience as guides. For these live calls we use very modern mobile phones e.g. Apple Iphone 12 connected through Red Bull Mobile using the high performance mobile network LTE & 5G A1 to bring you a live video feed in high quality with great audio quality. We use gimbals to stabilise the video we transfer to you, so you have a high quality experience.

Languages of the guided tours

We offer our tours in the languages: English, German, Italian, Dutch, Spanish, and Portuguese. Please select the tour in your language or chose the private tour guide with the language you wish to have the tour in.

Time zone

Vienna is in the Central European Timezone (CET). Our online schedule will calculate how this translated to your timezone, e.g. – 6 hours compared to Eastern Standard Time (EST), e.g. 7pm Vienna (CET) = 1 pm New York (EST).

Personalised tours

We also offer fully individualised tours, where you can define the place – maybe you want to go back to your old home, your old school or café. Just let as know, and our guide will be there to go on a live virtual tour.

Requirements

  • Internet Connection allowing a video call

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